The following instructions are supplemental to the information on your voucher. All first-time customers must redeem their coupon in person at their first visit. Coupons cannot be added to your account over the phone, via email or before your first visit. *All coupons are for NEW customers only.*
NOTE: Students wishing to participate in class must have the voucher number ready at the time of walk-in. Please DO NOT purchase a single class online if you are trying to reserve a spot and have a coupon: all classes are non-refundable.**ALL SESSIONS MUST BE USED BY THE EXPIRATION DATE ON THE VOUCHER.**
A: The expiration date refers to the date by which all classes must be used, not the date by which one can "activate" the coupon. When you purchase the coupon, you are getting a deeply-discounted price on classes at the studio, as a way of trying out our studio; hence you are "activating" the coupon when you purchase its promotional value. Generally, coupons are good for four to six months from the date of purchase.
A: Current coupons: LivingSocial 14 classes for $14: classes must be used from May 21, 2013 thru September 30, 2013.
Q: I have been to the studio before, but it was almost a year ago. Would I be considered a new student?
A: No. All coupons are for new students only (stated in the terms and conditions on both the ad and the voucher). So, if you have taken classes before with us, then you would not be a new student and would not be eligible to use the promotional value. Good news, though: you can use the paid value to go towards the purchase of either a class pack or a single class; customers are responsible for paying the difference at the time of the transaction. You could also gift the coupon to a friend who has never been to our studio before.
Q: My coupon expired but I did not use all of the classes. What can I do?
A: No problem! We will roll over any unused classes from a coupon into a regular Buddha B Yoga class pack. All you have to do is purchase the class pack online or in person, and then we will roll the unused classes over into the new class pack. If you purchase online, please email us at firstname.lastname@example.org with the Subject Line "Yoga Class Roll-Over."
A: Coupons are for individual use only. Sessions cannot be shared or transferred. Out-of-town visitors can purchase a single drop-in.
A: In order to be fair to all students, we cannot extend coupons except in cases of absence due to a medical problem. All such requests must be in writing with proof of a doctor's note to receive the extension, and must be sent to email@example.com. Customers requesting a medical extension will receive an email confirming the extension.
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